The Benelux Chamber of Commerce is pleased to invite you to a 2-day training on March 22-23:
Empowering your Executive Assistant
Managers, directors, executives and their teams are hard pressed to find Executive Assistants to manage their busy agendas, in most cases the assistants who have been chosen are young, have limited work experience and forced to learn on the job.
In this two day workshop, give your Executive Assistant the opportunity to be exposed to time management, problem solving, business writing and communication skills to empower them to work independently, and more importantly, to become the first line of defense against the innumerable distractions in supervisor's everyday work life. Participants will engage in practical activities and be given tools and templates applicable to their daily jobs.
OBJECTIVES:
Participants will be exposed to:
- Steven Covey's Methods of Prioritization
- Decision and Action Planning
- Asking Questions and Funneling
- Problem Identification and Generating Options
- PDAC Method of Writing Emails and Proof Reading
- Develop templates for 4 common communiques
- Active Listening: LISTENER
- Delivering News: Sandwich Technique
This workshop will help participants to:
- Understand the importance of professional presence on the job and business etiquette.
- Learn how to self-manage to become more effective and efficient using time management, scheduling and prioritizing.
- Recognize and manage conflict situations.
- Dealing with difficult people
- Draft logical and concise communiques
- Communications skills, including listening, questioning, and being more assertive.
WHO SHOULD ATTEND?
- Personal and Executive Assistants with experience assisting Managers and Executives.
- Office Managers, Secretaries, Administrative Assistants and Receptionists who provide
administrative support to personnel and teams.
Facilitator: Alistair McArthur
Alistair's ten years experience in China has enabled him to attain an understanding of the China business market and develop his Chinese language skills. He has been involved in business having consulted for companies both in China and abroad, while having been the Sales and Marketing Director in IPS for over two years.
Alistair's energetic and enthusiastic style of training has entertained trainees and made him very popular with his multi-national clients. He has been involved in training companies such as Siemens, Microsoft, Grand Hyatt Hotel and the International School of Beijing.
Course Outline
Day 1
Morning - Clear Communication
- What is communication
- Barriers to communication
- Asking the right questions
- Key communication skills
- Funneling and getting the right answers
Afternoon - Dealing with Problems Effectively
- Providing Bad News
- Sandwich Technique
- Agreeing and Disagreeing
- Understand the ways to influence
- Planning your message to deliver constructive solutions
Day 2
Morning - Business Writing
- Time Saver/KISS
- Abbreviations
- Being positive
- Using Statements + Benefit/Consequence
- Effective Emailing
Afternoon - Time Management and Priorities
- What is Time Management?
- What is a Priority?
- Strategies for Priorities
- What's your priority?
- Distractions in the work place
- An effective meeting